Frequently Asked Questions

If the answer to your question is not here, please contact Trinity Event Solutions

Who is AFM?

The Association of Financial Mutuals is the trade body that represents mutual and not-for-profit insurers, friendly societies and other financial mutuals across the UK. 

Between them, mutual and not-for-profit insurers manage the savings, pensions, protection and healthcare needs of over 30 million people in the UK and Ireland, annual premium income of £19.6 billion, and nearly 30,000 employees (source: www.ICMIF.org). 

A financial mutual is an organisation that supplies financial services products, and which is owned by its customers, or members. That means there are no shareholders to pay dividends to or account to, and a mutual can concentrate entirely on delivering products and services that best meet the needs of its customers. 

For more, visit: www.financialmutuals.org
 

Who should attend the conference?

The conference is open to all Members and Associate Members of AFM.

Non-members who actively work with, promote or have a strong interest in the mutual sector are also welcome to select a 1- or 2-night delegate package option, or attend as a non-member exhibitor.

What is the dress code for the event?

The dress code during the day is ‘business casual’. 

For the Monday evening Drinks Reception and Gala Dinner the dress code  is smart evening wear. Black Tie is also welcome, though optional.

From what time is check in on the Sunday ?

You can check in to the hotel from 16:00 onwards

Can I specify who I want to sit next to at the Gala Dinner?

AFM draw up a seating plan ahead of the event, based on final attendance and networking opportunities. Should you have any specific requirements, please contact martin@financialmutuals.org and he will endevour to help

How do I find out who's attending the event?

A full list of delegates and exhibitors will be available from this website nearer the time.

If you have any specific queries relating to attendance in the meantime, please contact the team at Trinity on AFM@trinityeventsolutions.co.uk

What's your cancellation policy?

In the event that you've booked and find that you're unable to attend the event, we encourage you to find a colleague to take your place as the conference offers an excellent networking opportunity for your organisation.

Please contact Trinity Event Solutions on afm@trinityeventsolutions.co.uk as soon as possible so the rooming lists and table plans can be updated where necessary. 

Whilst we'll allow a substitute if advised before 30 September, bookings are non-refundable, unless there is a change of government policy which means the event can no longer go ahead.

I have a question not covered here

Questions about the venue, the registration process and exhibitor and sponsor enquiries please contact afm@trinityeventsolutions.co.uk

For delegate enquiries please contact tamasin@financialmutuals.org

For suggestions for the programme, please contact martin@financialmutuals.org